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FAQ

Find quick answers to your questions below:

 

 

Shipping and Returns { top }

Most orders received by 2:00pm MST are processed and shipped the same business day. We do our best to ship all orders within 1-2 business days of receipt. Shipping charges are calculated at the time of shipment and vary depending on the size of the order and shipping address. All packaged sized orders are shipped via USPS unless otherwise specified on your submitted order. We also offer the full range of FedEx Express options including Express Saver, 2nd Day Air, and Overnight. Please note that all transit times are calculated in business days (Monday through Friday), and begin the business day following the date your order is shipped. If you need Saturday delivery, please let us know as additional services and charges will apply.

 

Backorders { top }

If an item is out of stock, your order will ship without that item, and the shortage will be denoted by a zero quantity on your invoice. Backorders are available upon request and must be requested at the time the order is placed. Shipping charges for backorders are to be paid by the customer. If you would like to be notified of shortages prior to your order being released, please note this in the Comments section during your checkout. This also applies if you do not want your order shipped without a particular product.‚Äč

 

Cancellations { top }

We will do our best to accommodate changes after an order has been placed. Once an order has been fully processed (pulled and packaged), no additions or deletions may be made. Please note that if you choose to cancel your order for any reason once it has been processed, a 10% restocking fee equal to the subtotal of your order will be applied to your account. New orders will not be shipped until this fee is paid in full. Orders cancelled after the order has shipped will also be charged all associated shipping costs incurred by Overkill Hot Sauce.

 

Return Policy { top }

If you are not satisfied with a product for any reason, we glady accept returns and will issue credit for product returned in good condition, less any shipping expenses. If you would like to return product for any reason, please contact us first so that we can make the appropriate arrangements.

 

Interested in Wholesale { top }

Overkill Hot Sauce offers a wide variety of fiery products including hot sauces, barbecue sauces, spices, and much more! We look to provide a unique offering that evokes the passion of flavor and fire. Retailers choose Overkill Hot Sauce because of our unique ability to attract fiery food consumers from around the world. We take great pride in our business, and we are committed to offering our retailers with the best products and service at fair prices.

 

Please Email name, company and information to: leslie@overkillhotsauce.com